Customer Service Representative

Industry, CA

Full Time

Student (College)

Job description

Sunny Health & Fitness is an industry leading health and exercise-centric lifestyle brand that is dedicated to cultivating and empowering those within the fitness community. We believe fitness should be accessible to everyone, anywhere, anytime. Our goal is to enable and provide you with the tools you need to become better through a fulfilling fitness experience and lifestyle.

Schedule: Monday-Friday 8:30 AM-5:30 PM (1 hour unpaid lunch)

Essential Duties and Responsibilities:

Present a positive and professional attitude towards the most difficult customers.
Respond promptly and correctly to inquiries and requests.
Resolve wide variety of problems from analysis through resolution.
Utilize best methods and judgment to handle complex issues.
Work diligently and independently throughout a set schedule.
Understand wide line of fitness equipment at technical, operational and sales levels.
Remain flexible with shifting workflow, assignments and responsibilities.
Communicate constantly with colleagues and management.
Provide insight and suggestions to improve company processes.
Create and edit spreadsheets, emails and reports.
Learn from coaching and feedback while growing from mistakes.
Participate in seasonal overtime work (at 1.5x pay).

Qualifications, Skills, and Knowledge:

Experience interacting with customers and responding to a high volume of social media messages, inquiries, and comments.
Must have Sales experience.
Smart, energetic and upbeat personality.
Patience, calm and confidence during difficult interactions.
Excellent written and verbal communication in English.
Creative problem solver and thinker.
Ability to self-train from proper resources and support.
Microsoft Office knowledge - Outlook, Excel and Word.
Strong time-management from organization, multi-tasking, and prioritization skills.

Benefits:

Medical, Dental, Vision Insurance.
Life Insurance: Fully covered by the company.
401k matching, 100% match up to first 3% and 50% match for the next 2%. Eligible to enroll after six months with the company. 100% fully vested.
Paid Sick Leave
7 Paid Holidays
Paid Vacation
Company provides discounts for fitness equipment for our employees.

Apply for this position

Required*

Apply with Indeed

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

How many years of Customer Service experience do you have?*

How many years of Microsoft Office experience do you have?*

Will you be able to reliably commute to City of Industyr, CA 91746 for this job on a daily basis?*

Are you authorized to work in the United States?*

How many years of Call Center experience do you have?*

How many years of Sales experience do you have?*

Are you fully vaccinated for COVID-19?* YesNoNo, but I am willing to get vaccinated if needed

Human Check*

Submit Application

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

Customer Service Representative

Job description

Apply for this position